Important: By registering or using the Squeen platform, you hereby agree to be bound by all Terms and Conditions stated in this document. If you disagree with any part of these terms, please discontinue use of our platform immediately.
01 Introduction
Squeen (hereinafter referred to as "the Platform", "We", or "squeen") is an online casino entertainment platform operating under a valid and recognised licence. These Terms and Conditions constitute a legal agreement between squeen and every user who registers for or uses the services offered through the squeen.win website and the squeen mobile app.
This document applies to all activities on the Squeen platform including account registration, deposits, withdrawals, participation in games, bonus claims, and any other interaction with our platform. We encourage every member to read this document from start to finish so you fully understand your rights and responsibilities as a Squeen user.
These Terms and Conditions may be updated from time to time. Whenever significant changes are made, we will notify members via their registered email or in-platform notification before the changes take effect.
02 Member Eligibility
To register and use the squeen platform, you must meet all of the following eligibility requirements without exception:
- You are at least 18 years old on the date of registration and meet the minimum age requirement set by the laws of your place of residence
- You are registering as an individual — not on behalf of a business, company, or any other entity without written authorisation from Squeen
- You may only hold one (1) active account at Squeen at any time; registering more than one account is strictly prohibited
- You are not on any list of persons prohibited from using online gambling services under local laws or court orders
- You are using your own funds and not money that is borrowed or obtained unlawfully for any activity on the Squeen platform
- Individuals employed by Squeen, affiliated companies, software providers, or related service providers are not eligible to be active members of the platform
Warning: squeen reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to submit the required documents within the specified period may result in account suspension or termination.
03 Account Registration
The squeen account registration process is simple and free. However, you are required to provide accurate, complete, and up-to-date information when registering. squeen is not liable for any losses arising from false or inaccurate information provided by a member.
During registration, you will need to provide:
- Full name as stated on your identification card or passport
- A valid and active email address that only you have access to
- An active Malaysian phone number for two-factor authentication purposes
- Your exact date of birth so we can verify your age eligibility
- A strong password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and special symbols
You are solely responsible for keeping your account login credentials secure. Squeen will never ask for your password via email, phone, or live chat. If you suspect your account has been compromised, contact our support team immediately.
The identity verification process (KYC — Know Your Customer) is part of our standard security procedures. Each member may be asked to submit supporting documents such as a copy of their ID, proof of address, and proof of ownership of the payment method before their first withdrawal is processed.
04 Deposit & Withdrawal
Squeen offers a wide range of payment methods suited for users in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, and other major local banks. All transactions are processed with 256-bit SSL encryption to keep your money and data secure.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Deposit | RM 30 | RM 50,000 / day | Instant – 5 minutes |
| Withdrawal (Standard) | RM 50 | RM 30,000 / day | 1 – 3 working days |
| Withdrawal (VIP) | RM 50 | RM 100,000 / day | Within 24 hours |
| E-Wallet Withdrawal | RM 30 | RM 20,000 / day | 15 minutes – 2 hours |
- All deposits and withdrawals must use the payment method registered under the same member's name
- squeen does not charge any processing fees on standard deposits or withdrawals
- Use of third-party credit or debit cards for deposits is strictly prohibited
- Withdrawals to a different account or e-wallet than the one used for deposit are not permitted without written approval from squeen
Important Note: squeen reserves the right to hold or review any suspicious withdrawal request for anti-money laundering (AML) compliance purposes. An additional review period may be required, and this is a standard procedure that protects all parties.
05 Bonus & Promotions
Squeen offers a variety of bonuses and promotions to new and existing members. Each bonus offer is subject to specific conditions stated on the relevant promotions page. The following conditions apply generally to all squeen bonuses unless otherwise stated:
- The welcome bonus is eligible for one-time claim only by each new member who meets the specified minimum deposit requirement
- Every bonus has a wagering requirement that must be met before bonus funds can be converted into withdrawable cash
- Bonus expiry is typically 30 days from the credit date unless otherwise stated in the relevant promotion terms
- Using more than one account to claim the same bonus constitutes fraud and will result in account termination and forfeiture of all wins
- squeen reserves the right to cancel any bonus that has been misused or obtained through unauthorised means without prior notice
For more information on current promotions, detailed betting terms, and exclusive offers, please visit our Promotions .
06 Game Rules
All games offered on the squeen platform — including video slots, Live Casino, classic table games, and exclusive games — operate using a Random Number Generator (RNG) certified by recognised independent testing bodies. This ensures every game outcome is random, fair, and free from any manipulation.
- Each game has its own rules that players should understand before playing — game rules can be accessed directly within the relevant game interface
- Winnings are calculated based on bets placed and the return-to-player (RTP) percentage stated by the respective game providers
- If a technical issue occurs during an active game session, squeen reserves the right to void the affected round and return the bet amount to the player's account balance
- Use of automation software, bots, or any third-party assistance tools for gameplay is strictly prohibited and is an offence that leads to immediate account termination
- Any attempt to exploit technical vulnerabilities on the platform to obtain illegitimate wins constitutes fraud and will be reported to the relevant authorities
07 Player Responsibilities
Squeen is committed to promoting a responsible gaming culture among all members. We believe that gambling is a form of entertainment and should be enjoyed in a healthy and controlled manner. As a squeen member, you agree to:
- Only play with money you can afford to lose — never gamble with funds needed for daily expenses or other financial obligations
- Setting personal limits for deposits, losses, and playing time using the self-control tools available in your account
- Contacting the Squeen support team or a problem gambling helpline if you feel your gaming activity is beginning to affect your daily life
- Do not allow any other individual, including family members, to use your squeen account — each account is personal and exclusive to the registered owner only
More information on self-control tools, deposit limits, self-exclusion options, and professional help resources is available on the Responsible Gaming .
08 Data Privacy & Security
Squeen takes your personal data privacy and security seriously. All information collected during the registration process and platform use is handled in accordance with squeen's Privacy Policy, which complies with applicable data protection legislation.
- Your personal data is encrypted using 256-bit SSL technology during transmission and stored on servers protected by multi-layered security systems
- squeen will not sell, rent, or share your personal data with third parties without your consent, except where required by law
- You have the right to request access, correction, or deletion of your personal data by contacting our privacy team via the official support email
- Sharing your account login credentials with any party is a violation of these terms and you bear full responsibility for any resulting losses
For full details on how we collect, process, and protect your data, please read our Privacy Policy in detail.
09 Account Suspension & Termination
Squeen reserves the right to suspend or terminate any member's account without prior notice if there is evidence or reasonable suspicion that the member has violated any of the terms set out in this document.
- Registering or using more than one account by the same individual
- Fraud, bonus abuse, money laundering, or any suspicious financial activity
- Use of bots, automation software, or exploitation of platform bugs
- Providing false information during registration or the KYC process
- Abusive, threatening, or inappropriate behaviour towards squeen staff or other members
Consequences of Termination: If an account is terminated due to fraud or serious breach of terms, all account balances — including real money and bonuses — may be forfeited and will not be returned. squeen also reserves the right to pursue legal action if necessary.
Members who wish to voluntarily close their account may do so by contacting our support team. Any remaining real money balance will be refunded upon completion of the review process, subject to applicable withdrawal terms.
10 Liability Limit
The squeen platform is provided on an "as is" and "as available" basis. While we always strive to ensure the platform operates smoothly and without interruption, squeen cannot guarantee that our services will always be free from technical errors, server disruptions, or issues beyond our control.
- squeen is not liable for any indirect, incidental, or consequential losses arising from the use of our platform
- In the event of a technical failure affecting game outcomes, Squeen reserves the right to void the affected rounds and refund the bet amount only
- squeen is not responsible for any taxes or other financial obligations that may arise from wins obtained through our platform — these are the personal responsibility of the member
In all cases, Squeen's maximum liability to any member is limited to the total real money deposited by that member within the 12 months preceding the claim.
11 Amendment of Terms and Conditions
Squeen reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time without requiring prior consent from members. However, we are committed to informing members of any significant changes in a reasonable manner.
- Notification of changes will be sent via registered email or displayed as an in-platform notice at least 7 days before the changes take effect
- Minor changes relating to language, formatting, or clarification may be made without formal notice
- Continued use of the squeen platform after the effective date of any changes constitutes acceptance of the amended terms
We encourage members to review this Terms and Conditions page periodically. The latest update date is always displayed at the top of this document.
12 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the squeen platform in general, our support team is ready to assist you at any time — day or night.
- Live Chat — available 24/7 directly via the chat icon at the bottom-right corner of the Squeen platform
- Support email: [email protected] — we aim to respond within 24 hours
- FAQs — visit the FAQ for answers to the most frequently asked questions
The squeen support team communicates in Malay, English, and Chinese to ensure every complaint can be resolved clearly and accurately.
Why Squeen's Terms Different?
We write terms that are easy to understand — not confusing legal documents
Squeen writes its terms in plain language that everyone can understand — not confusing legal jargon. What you read is exactly what is practised.
Every rule is designed to protect the interests of members — not just the platform. squeen believes that player trust is our most valuable asset.
Unlike other platforms that change terms without notice, squeen provides at least 7 days' notice before any significant changes take effect.
All games use an RNG certified by an independent body. We are committed to fairness and transparency — what you see is what you get.
Our support team is ready to help you understand any unclear terms — in Bahasa Malaysia, English, or Mandarin, anytime.
Our Terms actively protect players from unhealthy gaming habits — with easily accessible self-control tools and a strict responsible gaming policy.