Gambling should be entertainment, not a burden. squeen believes every member deserves an enjoyable and stress-free online casino experience. This page provides all the information, tools, and guidance you need to stay fully in control.
Online gambling, like any other form of entertainment, is an enjoyable activity when done responsibly. However, we recognise that for some individuals, it can become more than just entertainment. squeen takes this responsibility seriously — not because we are required to by law, but because we genuinely care about the wellbeing of our members.
The squeen platform is built with multiple layers of protection, allowing you to set personal limits, take a break, or stop gaming activity entirely whenever you feel it is necessary. No questions asked, no penalties imposed — just genuine support from our team.
One of the most important steps in responsible gaming is self-awareness. Before you start playing, set realistic limits based on your personal budget. Money allocated for gambling should be an amount you can afford to lose without affecting your daily needs, bills, or family obligations. This is not a negative warning — it is the best way to ensure gaming stays enjoyable from start to finish.
At Squeen, we encourage members to regularly review their gaming records. Complete transaction history, play session reports, and monthly activity summaries are all available in your account panel — right at your fingertips. This information helps you make smarter, more informed decisions about your gaming habits.
Remember — winning is a bonus, not a guarantee. Every casino game has a house edge that ensures outcomes are entirely random. Never try to "chase" losses by increasing your bets. This strategy almost always leads to greater losses and unnecessary emotional stress. Play with a clear mind and a calm heart.
Squeen also fully supports a strict no-access policy for individuals under 18 years of age. We employ a rigorous KYC (Know Your Customer) process to verify the identity and age of every member before permitting any gaming activity or financial transactions. This is our commitment to a safer and more responsible community.
Principles Responsible Gaming squeen
Six core pillars that shape our approach to member well-being
Set daily, weekly, or monthly deposit limits according to your means. squeen allows you to adjust these limits at any time — reductions take effect immediately, while increases require a 24-hour waiting period as an added safeguard.
Set how long you want to play in a single session. The squeen platform will send automatic reminders when your time limit is approaching, and lets you set a session loss limit so you always stay aware of your spending.
Need a short break? Activate cooling-off mode for 24 hours, 7 days, or 30 days. During this period, your account remains active for balance withdrawals only — login for gaming purposes will be fully blocked.
If you feel you need to stop completely, the self-exclusion option is available for periods of 6 months, 1 year, 3 years, or permanently. Requests are processed within 24 hours and cannot be reversed until the period expires.
Set the maximum loss amount you are comfortable with in a single day. Once this limit is reached, the squeen system will automatically block any new bets until the following day — protecting you from impulsive decisions.
Access full reports of your game history, financial transactions, and monthly summaries directly from your account panel. Complete transparency allows you to evaluate your own habits and make changes before they become a problem.
Tools Self-Control Available
All these tools are accessible directly in your account settings — free and instant
Control how much money you can deposit within a daily, weekly, or monthly period. Highly effective for managing your entertainment budget.
Set the maximum loss amount permitted. The system will automatically block new bets once the limit is reached.
Set the maximum duration for a single gaming session. A pop-up reminder will appear 10 minutes before the limit is reached.
An option to fully block account access for a chosen period. Ideal for those who need a complete break.
A temporary break ranging from 24 hours to 30 days without deleting your account. Your balance can be withdrawn during this period.
View a detailed summary of all games, bets, wins, and losses across any time period of your choice.
The squeen support team is available 24/7 to help you activate any control tool or discuss any concerns you may have.
Receive instant notifications via email or in-app when your deposit, loss, or session time limit is approaching or has been reached.
How to Activate Self-Control Tools
Activating any protection tool on squeen is simple and can be done in under two minutes.
Click the Login button at the top of the page and enter your account credentials to access your personal control panel.
Click your profile icon at the top right and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Navigate to the "Self-Control" tab and select the tool you want to activate — deposit limit, time limit, cooling-off, or self-exclusion.
Enter your desired limit value and click "Confirm". You will receive a confirmation email and the limit will take effect immediately or according to the scheduled timeline.
Review your limits every month to ensure they still align with your current financial situation and gaming habits.
Self-Check: Are You Gaming Responsibly?
Reflect honestly on the following questions. If you answer "Yes" to three or more, we encourage you to speak with our support team.
If you answered "Yes" to three or more questions, this may be a sign that gaming has gone beyond the boundaries of entertainment. Contact the Squeen support team or one of the professional help organisations listed below for guidance.
Recognise Warning Signs Problem Gambling
Recognising early signs is the first step toward getting the right help
Behavioural Signs
- Chasing Losses — continuing to play in an attempt to recover lost money
- Lying about gambling — hiding the amount of money spent or time played
- Ignoring Responsibilities — missing work, school, or family events due to gambling
- Borrowing or stealing money — obtaining money from illegitimate sources to continue gambling
- Playing to escape — using gambling as an escape from life problems or emotional stress
Emotional & Financial Signs
- Anxiety or depression — feeling anxious or down when not playing or after a loss
- Sudden financial difficulties — unable to pay bills or debts that cannot be explained to family
- Needing to gamble with more money — needing larger bets to get the same level of excitement
- Obsessive Thinking — constantly thinking of ways to obtain money for gambling
- Strained social relationships — friendships and family relationships becoming strained due to gambling habits
Protection Children & Minors
Squeen has a zero-tolerance policy for access by individuals under 18 years of age. Every new member must complete a strict identity verification (KYC) process before being permitted to deposit funds or play with real money.
- Mandatory Age Verification — all new members must upload a valid identity document before their account is fully activated
- Ongoing KYC — periodic checks are carried out to detect any identity fraud attempts or underage access
- Immediate Account Deactivation — any account found to be owned by a minor will be closed immediately and the balance refunded
- Parental Control Tools — we encourage the use of parental control software such as Net Nanny or Kaspersky Safe Kids to prevent access by minors
Parents & guardians: If you suspect that a minor or underage family member has registered or is using the Squeen platform, please contact our support team immediately. We will take swift and thorough action to resolve the matter without delay.
Remember: The squeen platform is exclusively for individuals aged 18 and above only. Registering with a false identity or allowing a minor to use your account is a serious offence that may result in permanent account closure and legal action.
Resources Professional Help
Organisations and agencies in Malaysia offering free and confidential support for gambling-related issues
Provides counselling and addiction treatment services through government hospitals and mental health clinics nationwide. These services are subsidised or free for Malaysian citizens.
A 12-step group support programme for individuals who want to stop gambling. Meetings are held confidentially and free of charge at various locations across Malaysia.
Talian Kasih 15999 and Befrienders Kuala Lumpur offer free telephone counselling for individuals experiencing emotional distress, anxiety, and mental health issues including addiction.
JKM provides temporary financial assistance and social counselling services for individuals and families affected by problem gambling. Services are available at district offices throughout Malaysia.
MMHA (Malaysian Mental Health Association) offers counselling, information, and referrals to licensed mental health professionals who can provide comprehensive support for problem gambling.
The squeen support team is ready to help you activate self-control tools, discuss your concerns, or refer you to the right professional resources — without any judgement.