squeen's Privacy Commitment: We understand how important privacy is to you. Every word in this Privacy Policy is written with the intent to be transparent and honest — not merely to satisfy legal requirements. Your data belongs to you, and we only retain what is truly necessary.
01 Introduction
This Privacy Policy is published by Squeen and applies to all users who access or use the Squeen platform via squeen.win or the Squeen mobile app. By registering as a Squeen member, you consent to our collection and processing of your personal data as described in this policy.
Squeen operates under robust data protection principles, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation. We do not take this responsibility lightly — every decision regarding your personal data is made with your best interests and security as the priority.
In this document, references to "Squeen", "we", or "the platform" refer to the party that operates and processes your personal data. References to "you" or "member" refer to the individual who registers for or uses Squeen's services.
02 Personal Data We Collect
Squeen collects your personal data through several channels — directly from you during registration, automatically during platform use, and in some cases, through trusted third parties. Below are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card / passport number | Account registration, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet details, deposit & withdrawal records | Payment processing, financial KYC |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon platform access |
| Behavioural Data | Game records, betting, wins, usage habits | Automatically during gaming sessions |
| Communication Data | Support chat records, emails, complaints submitted | Interactions with the support team |
Minimum Collection Principle: squeen only collects data that is strictly necessary for the stated purposes. We do not collect more data than required, nor do we retain sensitive data unrelated to our services.
03 How We Use Your Data
Personal data collected by Squeen is used solely for legitimate, transparent purposes directly related to delivering the best service to you. We do not use your data for purposes unrelated to this platform.
- Identity Verification & KYC — Ensuring every member is a real individual who meets eligibility requirements and complies with Malaysia's gambling and financial regulatory obligations.
- Financial Transaction Processing — Processing deposits, withdrawals, and bonuses accurately and securely using the bank or e-wallet details you registered.
- Customer Support — Providing relevant and accurate assistance to members based on stored account records and communication history.
- Platform Improvements — Analyzing aggregated usage patterns to improve the design, performance, and user experience of the squeen platform.
- Communication & Notifications — Sending important account-related information, promotions you have subscribed to, security updates, and platform announcements.
- Fraud Prevention & AML — Detecting and preventing fraud, money laundering, and unlawful use of the platform to protect all members.
- Responsible Gaming — Monitoring gameplay patterns to identify members who may need support and offering appropriate responsible gaming tools.
04 Data Sharing & Disclosure
Squeen does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. We only share your data in limited, lawful circumstances as follows:
- Payment Service Providers — Transaction information is shared with licensed payment processors (such as FPX, Touch 'n Go, and local banks) solely to facilitate your deposits and withdrawals.
- Third-Party Game Providers — Minimum technical data required is shared with game providers integrated into the squeen platform to ensure a seamless gaming experience.
- Government Authorities — squeen will disclose data when required by court order, regulatory authority directive, or applicable laws in force in Malaysia.
- Anti-Fraud Authority — In cases of suspected fraud or illegal activity, relevant data may be shared with law enforcement agencies or financial crime prevention bodies.
- Prohibited: Data Selling — squeen will never sell or disclose your personal data to advertisers, marketing companies, or any third party for profit without your consent.
All third-party service providers we work with are bound by strict data confidentiality agreements and are not permitted to use your data for any purpose other than those specified by squeen.
05 Security & Data Protection
Your data security is squeen's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your personal and financial data is always protected against increasingly sophisticated threats.
- 256-bit SSL Encryption — All data transmitted between your device and squeen's servers is protected by military-grade SSL encryption, ensuring no third party can intercept or read it.
- Certified Secure Servers — Your data is stored in licensed data centers with strict physical and digital access controls, equipped with 24/7 monitoring and automated threat scanning.
- Two-Factor Authentication (2FA) — squeen uses 2FA as an additional security layer for login and critical transactions, reducing the risk of unauthorized access to your account.
- Internal Access Controls — Only authorized squeen staff with a legitimate business need may access member personal data, and every access is logged in a reviewable audit trail.
- Data Backup & Recovery — Automatic backup systems ensure your data is not lost due to technical failure, with disaster recovery procedures that are tested on a regular basis.
Security Notice: While squeen takes all reasonable steps to protect your data, no system is 100% immune. You are also responsible for keeping your password and login credentials confidential. Never share your password with anyone, including squeen staff.
06 Cookies & Tracking Technologies
Squeen uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow us to recognize you on return visits and deliver a more personalized experience.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Required for login, session security, and core platform functionality | Session only |
| Functional Cookies | Save your preferences such as language, currency, and display settings | 1 year |
| Analytics Cookies | Collect anonymous usage data for platform improvements | 2 years |
| Security Cookies | Detect suspicious activity and prevent unauthorized access | 30 days |
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Squeen platform and may prevent you from logging in or using certain features.
07 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 and Squeen's privacy policy, you have the following rights regarding the personal data we hold. We are committed to facilitating the exercise of these rights within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 21 working days.
If your data is inaccurate or outdated, you have the right to request an immediate correction. You may also update basic information directly in your account profile.
You may request the deletion of your personal data when it is no longer required, subject to Squeen's legal obligations to retain certain records.
Under certain circumstances, you have the right to request that we restrict how we process your data while a dispute or review is in progress.
You may request your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another platform if needed.
You have the right to object to the processing of your data for direct marketing or profiling purposes. Requests will be acted upon immediately with no penalty to you.
To exercise any of the above rights, contact our privacy team via the official squeen support email. Include your account number and a clear description of your request to help us process it promptly.
08 Data Retention Period
Squeen does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Active Account Data — Retained for as long as your account is active and in use, plus any applicable statutory obligation period.
- Financial Transaction Records — Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's Anti-Money Laundering Act and tax legislation.
- KYC & Identity Verification Records — Retained for 5 years after account closure to meet regulatory compliance requirements.
- Support Communication Logs — Retained for 3 years for reference, dispute resolution, and service improvement purposes.
- Session & Technical Log Data — Retained for a maximum of 12 months, then deleted or anonymized in aggregate.
After Account Closure: When your account is closed at your request, Squeen will delete or anonymise your personal data within 90 days, except for data required to be retained by law. You will receive an email confirmation once the deletion process is complete.
09 Child Protection
The squeen platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that a person under the age of 18 has registered an account by providing false information, we will immediately terminate that account and delete all associated personal data within a reasonable timeframe. Any deposited funds will be returned once the investigation is complete.
Parents & Guardians: If you suspect your child has registered for or is using the Squeen platform, please contact us immediately via our official support email. We will take prompt action and cooperate fully to resolve the matter.
10 Privacy Policy Amendments
Squeen reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or new technologies we adopt. Each new version will fully supersede the previous one.
- Notice of Material Changes — Any material changes to how we collect or use your personal data will be communicated via email or an in-platform notice at least 14 days before taking effect.
- Last Updated — The latest update date is always displayed at the top of this document. We encourage you to review this page periodically, at least once every 3 months.
- Acceptance of Updated Terms — Continued use of the squeen platform after the effective date of any changes constitutes your acceptance of the revised policy.
11 Contact Our Privacy Officer
For any inquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data by squeen, our privacy team is ready to assist. We aim to respond within 3 business days for general inquiries and 21 business days for formal data rights requests.
- Privacy Email: [email protected] — Include the subject line "Privacy Request" and your account number.
- Live Chat 24/7: Reach us directly via the chat icon at the bottom right of the Squeen platform for general enquiries.
- FAQ Page: Browse FAQ page us for quick answers to the privacy questions most frequently asked by members.
Why squeen Privacy Different?
We don't just meet legal requirements — we genuinely care about your data
All data is transmitted using 256-bit SSL encryption — the same technology used by the world's largest banks. Your information is secured end to end.
Squeen has never sold and will never sell your personal data to any third party for commercial purposes. Your data is not a commodity — it is personal information we hold in the strictest confidence.
You may access, correct, or request the deletion of your personal data at any time. Squeen makes this process straightforward with no unnecessary red tape.
Squeen fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation in force, giving you robust legal protection.
Squeen's security infrastructure undergoes regular independent audits by third-party cybersecurity experts to ensure data protection standards remain consistently high.
Squeen's Privacy Policy is written in plain, clear language that every Malaysian member can understand — not in confusing legal jargon. We believe transparency is the foundation of trust.